Question 1

When should I order?

Accepted Answer

Order by 10am Eastern for same-day Tuesday–Thursday service. Later orders are prepared for the next Heat + Eat day. Thanksgiving orders close November 21 at 3pm.

Question 2

Can I choose my sides?

Accepted Answer

Where offered, choose one veggie side and one starch side with your meal. If a desired side is unavailable, our chefs may provide a quality substitute.

Question 3

When will my meals arrive?

Accepted Answer

Tuesday–Thursday between 2pm and 5pm. Middletown, Odessa and Townsend delivery is Tuesday and Thursday; local Pennsylvania delivery is Wednesday.

Question 4

Where can I pick up?

Accepted Answer

Free pickup at 913 Brandywine Blvd, Wilmington DE, Tuesday–Thursday between 2pm and 3:30pm.

Question 5

What does delivery cost?

Accepted Answer

Up to 10 miles: free with a $35 minimum. Over 10–15 miles: $8 with a $40 minimum. Over 15–25 miles: $15 with a $45 minimum. 26–32 miles: $18 with a $55 minimum. Contact us to confirm service between 25 and 26 miles.

Question 6

How should I store my meals?

Accepted Answer

Refrigerate the first three meals you plan to eat and enjoy within 3 days. Freeze remaining meals for up to 45 days; thaw in the refrigerator before heating.

Question 7

How do I reheat my meals?

Accepted Answer

Individual meals: pop the lid and microwave 2–3 minutes, adding 10-second increments if needed. Family and Date Night meals: remove plastic and heat at 350°F for 20–25 minutes. Reheat leftovers to 165°F for food safety.

Question 8

Can I change or cancel my order?

Accepted Answer

Contact our team as soon as possible with your order number. Please wait for confirmation before assuming a change has been made.

Question 9

How do gift cards work?

Accepted Answer

Sherm’s gift cards are purchased through the original Sherm’s store and delivered by email, with redemption instructions. Meal ordering on this site uses our regular cart and checkout.

Frequently Asked Questions

Ordering & Deadlines

Delivery & Pickup

Freshness & Reheating

Your Order